WholeApproach.com accepts Visa, MasterCard and Discover on our Secure Server and by telephone or fax (telephone: 888-889-7320; fax: 715-248-7757). To place an order by mail, please print the order form and mail payment by credit card, check or money order to (Mail orders from within the US only):

Whole Approach, Inc.,
407 Hill Avenue
Star Prairie, WI 54026.

We offer a 5% discount on orders with a subtotal of $250-$349 and a 10% discount on orders with a subtotal of $350 or more. Orders must be placed online to receive the discount and must be shipped to one address within the US.

WholeApproach.com uses UPS or US Postal Service to ship your order. When filling out your shipping address, please include your street address.

To compare shipping rates on our secure online order form, click on the "Shipping Method" drop down menu in the "Shipping Information" portion of the shopping cart. Select "UPS" or "US Postal Service" to view shipping options. To compare rates, you can click the back button.

US Priority Mail usually takes 2 - 3 days for delivery addresses in the US. We've provided a map below so that you can estimate how many days your package will take by UPS ground from our location.

Shipping of UAS Probiotics

UAS Laboratories manufactures the DDS Probiotics at about twice the guaranteed potency to factor in the following: shipping, storage, shelf life, heat, time out of refrigeration. The DDS Acidophilus is packaged in glass bottles that are nitrogen flushed to ensure a more stable environment. This process allows the DDS Probiotics to be heat stable up to 120 degrees Fahrenheit for a period of time (up to seven days outside of refrigeration).

Shipment of Pharmax HLC Candaclear

Pharmax's extensive product shelf life testing shows that after 2 weeks of travel via UPS cross country and back to the testing facility, the potency was still at 100% of label claims. The manufacturer states that ice during transport is optional and not necessary due to their new freeze drying technology and the addition of 50% more probiotic at time of manufacturing than what the label claims. Yet, if temperatures are hot in your area in the summer months, you may want to request an ice pack during checkout for your own peace of mind.

Pharmax has added in 50% more probiotic than what the label guarantees per bottle. For example, HLC Synbiotic Intensive is guaranteed to have 130 billion L. acidophilus and bifidus per serving, but there are 170 billion present at time of manufacturing and it is kept frozen until shipping.

The manufacturer has increased stability allowing the probiotics to last over 6 months at room temperature holding their GUARANTEED minimum potency on label!

Our goal is to get the products to you as quickly as possible. When placing orders, please provide your complete street address for UPS delivery (UPS does not deliver to Post Office boxes).

International Shipments

Shipping rate quotes from two carriers can be obtained on our secure shopping cart.  For most delivery destinations outside of the US, we recommend USPS International from the pull-down menu.  We accept Visa, MasterCard and Discover cards on our Secure Server and by telephone or fax (telephone: 715-248-7751; fax: 715-248-7757). Currency: US dollar.

Customs Information

International orders may be subject to import duties and taxes, which are levied once the package reaches the destination country. Additional charges for customs clearance are the customer's responsibility; we have no control over these charges and cannot predict what they may be.

Customs policies vary from country to country; contact your local customs office for further information. The customer is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.

Back-Ordered Items

In the unlikely event that an item (or items) that you ordered from us is temporarily unavailable due to a supply shortage, you will be automatically billed at the time you place the order. This is an unfortunate limitation of electronic internet billing. If you supply us with your e-mail address when you place the order, we can inform you concerning the estimated time of shipping of your back-ordered item (or items). The remainder of your order will not be held up. If the back-ordered item or items are still not available 14 days after you placed the order, we will inform you via email and credit your account.

Guarantees, Warranties, Returns

Your satisfaction is important to us. If there is a problem with your order or any of the products you receive from us, please let us know as soon as possible. Should you change your mind about keeping unopened, resalable product, you may return it within 30 days for a refund, credit, or exchange less a 20% restocking fee. Refrigerated products, books and DermaSoothe are not returnable. If you received free shipping on your purchase, the cost of shipping your package will be deducted from the amount refunded.

For all returns, please call 715-248-7751 to receive a return authorization number; or receive a return authorization by email. You may request a return authorization by emailing us from our contact info page.

If your package is damaged in transit, please bring this to the attention of your delivery agent and save all packaging material, and then contact Whole Approach at 715-248-7751.